Purchasing - Returns & Refunds
If for any reason whatsoever you are not completely satisfied with your purchase, notify us of your intention to return the item within three (3) days of receipt. You may contact us by email or by telephone. We ask that you ship back to us within another two (2) days after we receive notification from you.
Giving this as a gift and need just a little longer? Just contact us at the time of purchase and we will do our utmost to accommodate your needs.Once we receive the item in its original condition, we will refund the purchase price less shipping and insurance.
In fact, if you find it is not as described, we will refund the entire purchase price and the cost of shipping and insurance. We stand by every item we present for sale.
Due to the nature of antique pieces, if the piece is not to your complete satisfaction there is no negotiation for a partial refund.
Modified or Altered Items
Modified, damaged or altered items cannot be accepted for return. However, if The Three Graces undertakes any alteration of the jewelry on your behalf (ring sizing for example), refunds may be possible but are taken on a case by case basis and are usually for a store credit good indefinitely. You may wish to consult with us prior to the alteration.
Refunds
Refunds will be issued within 24-48 hours of receipt of the item in like condition. The refund will be in the same form as payment.
Instructions for Returns - Two Methods
General Instructions
1. Pack Carefully. Pack all the jewelry or objects carefully so they don't knock against each other or within the box - if it rattles, please use further packing material.
2. Double Box. Please use the gift box from your purchase if applicable and place inside an outer mailing box(es).
US Mail
We recommend sending any returned items to us via the U.S. Postal Service via "Registered Mail". This service takes 3-5 days usually, but is very secure, inexpensive and allows insurance up to $25,000 in chosen increments. For instructions and requirements for mailing and insuring, please click here.
Federal Express
1. Save your Federal Express box(es) from the shipment. Use these to repack the item(s). If these have been discarded, obtain new boxes from any Kinko's/Federal Express store near you.
2. Contact us for label and insurance instructions.
3. Drop off your package at a local Kinko's/Federal Express office. You may call 1-800-GO-FEDEX or visit their website at www.federalexpress.com for locations and information.