Guarantee - Returns & Refunds
Money Back No-Risk Guarantee
Standard Return Procedure
1. Notify us within three (3) days of receipt. Email or telephone us.
2. You will receive a Federal Express or USPS return label and complete instructions.
3. If possible, re-use your outer packing box or boxes the purchase came with.
4. Within two (2) days after notification please ship the returned item(s) to us.
5. We refund your money in full the same day received if the item is in like condition.*
- Our apologies but we are unable to refund upgraded shipping charges.
- Refunds will be issued within 24 hours of receipt of the item in like condition.
- The refund will be in the same form as the original payment.
- If paid via credit card, please allow a few days once the refund is processed to show on your statement depending on your issuing bank.
- We stand by every item as stated that we present for sale. However, if the piece is not to your complete satisfaction there is no negotiation for a partial refund.
Modified or Altered Items
Modified, damaged or altered items cannot be accepted for return. However, if The Three Graces undertakes any alteration of the jewelry on your behalf (ring sizing for example), refunds may be possible but are taken on a case by case basis and are usually for a store credit good indefinitely. You may wish to consult with us prior to the alteration.