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Guarantee - Returns & Refunds
Money Back No Risk Guarantee
Our Standard Guarantee
If for any reason whatsoever you are not completely satisfied with your purchase, we will refund the FULL purchase price. Remember, there is no charge for our regular shipping service! If you choose to return it, even return shipping is free for all US orders.
International Orders - Due to customs and paperwork requirements, international purchasers are responsible for return shipping charges.
For Rings - Read more about return of rings and ring sizings on your behalf.
Standard Return Procedure
1. Notify us within three (3) days of receipt of your intention to return the item. You may contact us by email or by telephone. We will send you a return label and instructions.
2. Within two (2) days after notification please ship the returned item(s) to us.
3. We refund your money in full the same day that we receive the item.
Refunds
1. Once we receive the item in its original condition, we will refund the purchase price. Our apologies but we are unable to refund upgraded shipping charges.
2. Refunds will be issued within 24 hours of receipt of the item in like condition. The refund will be in the same form as the original payment. If paid via credit card, please allow a few days once the refund is processed to show on your statement, depending on your issuing bank.
Note: We stand by every item as stated that we present for sale. However, if the piece is not to your complete satisfaction there is no negotiation for a partial refund.
Return Procedure
1. Notify us of your intention to return the item within three (3) days of receipt. You may contact us by email or by telephone.
2. Save your outer packing box or boxes the purchase came with to reuse.
3. You will receive a Federal Express return label and complete instructions.
4. Please use the label ship back to us within another two (2) days after we receive notification from you.
5. As soon as we receive the item we refund your money in full.
Modified or Altered Items
Modified, damaged or altered items cannot be accepted for return. However, if The Three Graces undertakes any alteration of the jewelry on your behalf (ring sizing for example), refunds may be possible but are taken on a case by case basis and are usually for a store credit good indefinitely. You may wish to consult with us prior to the alteration.
