FREQUENTLY ASKED QUESTIONS (FAQs)
How can I check the status of my purchase?
It’s just as easy as emailing or telephoning us Monday through Friday 9:00 am - 7:00 pm CST or 10 am to 6 pm CST Saturday and Sunday to get your current information. You will also receive a tracking number via email when you items ships if the method is Federal Express.
How can I change or cancel my order?
Please contact us by email or telephone asap if you wish to cancel or change your order. You may cancel anytime before your item has been shipped. Once your purchase has been shipped, to be credited you must return the item within three (3) days of receipt. We regret that you cannot cancel your order or process a full refund after 3 days of receipt of the item.
Is my credit card charged when I place my order?
Your credit card is charged only when your purchase is shipped. When an alteration or ring sizing is desired your account is charged when you place your order. If using our online system your card is authorized at the time your order is placed.
Do you charge sales tax?
Sales tax is assessed only when the item is mailed to an address in the state of Texas.
Do you gift wrap?
All of our jewelry comes in a beautiful ribbon-tied gift box.
Can you enclose a gift card?
Upon request we will be more than pleased to enclose a handwritten card.
Whom do I contact with questions about my order?
If you have any questions or need further information, please don’t hesitate to contact us at our toll free number (877) 449-0090 or (713) 449-0095. You are also welcome to email.
How can I track my order?
Our preferred carrier is Federal Express. You may easily track your purchase through their website at www.fedex.com. You will receive an email with your tracking number; if not, please contact us.
Can I get my order by overnight delivery?
We will do our best to have you receive your item as quickly as possible and, in most cases, overnight or next day delivery. Please contact us asap to expedite this service.
Can you ship to an address other than the billing address?
Yes as long as there is an adult over the age of 18 to sign and accept delivery.
Do I have to be home when my order is delivered?
Our insurance provider requires that an adult over the age of 18 must be available to sign and accept delivery of the order. If this does not suit your needs, please contact us for alternate methods of shipping or to ship to a P.O. Box, APO or other non-physical address.
Do you ship outside the United States?
Yes, we ship worldwide except to Indonesia, Africa and Saudi Arabia and other countries which prohibit the import jewelry and precious goods. We have limited shipping to Singapore. Please contact us for details on your particular country.
What type of taxes or duty will there be on my overseas order?
In most countries, no duty applies to antiques over 100 years old. However, local sales tax may apply to imported goods. Usually your country has a website or customs office that can be checked for varying rates.
REPAIRS & RING SIZING
Do you size rings?
We can accommodate sizing of rings when the design integrity of the item will not be compromised. In almost all cases, rings of any age can be sized by our expert jewelers. See each ring's description for more information under the "Size" tab. We do not recommend taking antique rings to jewelers who are not familiar with or adept at working on antique jewelry.
What is the cost?
The cost ranges from $40.00 upward. Please contact us for a quote.
What if I need a repair on jewelry that I did not purchase from The Three Graces?
We work in conjunction with several local expert jewelers. You can ship your item to us and we will expedite restorations, sizing and repairs. Do contact us first for a consultation to determine your needs and if we can be of assistance.
GURANTEE, RETURNS & CREDIT
What if I just don’t like the item once I receive it?
It is our wish for you to be delighted with every purchase. If you are not, you may return the item in its original state within three (3) days of its receipt. Returns are accepted without hesitation and for any reason whatsoever. In the rare case an item is damaged during shipping, please save all packaging and contact us immediately.
Please immediately notify us by email or telephone and return the item in its original condition within three (3) days of receipt. All items must be sent either Federal Express insured by our private carrier or via U.S. Postal Service "registered mail". We will provide additional information once you contact us about a return.
How do I know it my purchase is genuine?
We represent only authentic period jewelry and each item is clearly dated in its description. A certificate of authenticity is included with each item purchased and states the circa date, its origin if known with certainty, metals, gems and other pertinent facts. We guarantee that the item is as stated. Although we are very knowledgeable regarding all jewelry,our expertise is in the field of antique jewelry. Please read the About Us and Guarantee & Returns section for additional information.
How often do you add items to the website?
We add several new items every single day seven days a week! Checking the website frequently or each day is the best way to keep up with our every changing offerings.
Something I want is sold, can you obtain another?
Everything on the website that is an antique or vintage is essentially one-of-a-kind. However, do contact us and let us know what item(s) interest you. The item number appears at the bottom of each item description. We are happy to try to find something similar.
I cannot find an item that I saw recently, where is it?
Items change page and location daily. Please use the search tool at the top right of the page. Also, if sold, we do not list every item we sell in our sold archives as there are just too many. If you cannot find the item, it is most likely sold. You are welcome to email us to inquire to be sure.
What are your business hours?
We are open for business seven days a week, Monday through Friday 9:00 am to 7:00 pm CST and 10 am to 6 pm Saturday and Sunday (one hour behind New York and two hours ahead of California). We are open most of the year except for the holidays of Thanksgiving, Christmas Day, and New Year's Day.
Do you have a personal shopper available?
Just let us know what are your tastes and preferences. We’re delighted to assist you with your wish list or help in choosing a gift.
Can an item be engraved?
We can have most items engraved to your specifications (if the design and jewelry allows).
How can I receive a catalogue?
Our collections change so rapidly that our catalogue is our website. We are happy to send you photos of select pieces; however, due to our fast ever changing inventory we do not publish a print catalog.
Where is your shop located?
Our entire philosophy is based on presenting our collections through our website and through antique shows across the country, at trunk shows and at private viewings. We do not maintain a physical shop. Our offices are located just outside of Austin, Texas.
How do I know something on your website is the age or origin you say it is?
Our specialty is antique jewelry and we are knowledgeable about most all periods of jewelry. The owner and resident expert, Lisa Stockhammer-Mial, is the only buyer and is also the authenticator of each piece of jewelry. Each offering is double checked for authenticity. Our mission is ensure accuracy through years to study, research in the marketplace, ongoing education, classes and consultation. Identification is based upon varying construction techniques, materials, gems, mounts, styles and motifs. Click to read more about the expertise of the owner.
PRIVACY & SECURITY
Do you sell your mailing or e-mail lists?
We consider your privacy essential. We do not sell, rent or disclose to any entity outside of The Three Graces our clients’ names, addresses, email addresses or personal information of any kind.
How do you keep my credit card info safe?
Your security is very important to us. We use ALL the appropriate security measures available to protect the information you give us. When you order on-line all credit card data is fully encrypted and is handled with utmost confidentiality.
Did we answer all your questions? Have a suggestion for what would be helpful here or on our website? Please make any suggestions by contacting us by telephone or email.