Guarantee & Returns
Complete Money Back - No Risk Guarantee
If for any reason whatsoever you are not completely satisfied with your purchase, we will refund the FULL purchase price. Remember, there is no charge for our regular shipping service to you! If you choose to return an item, even return shipping is free for all US orders. Our apologies but there are no negotiations for a partial refund if you opt to keep the item.
International Orders - Due to customs and paperwork requirements, international purchasers are responsible for return shipping charges.
Standard Return Procedure
1. Notify us within three (3) days of receipt of your intention to return the item. You may contact us by email or by telephone. We will send you a return label and instructions.
2. Within two (2) days after notification please ship the returned item(s) to us.
3. We refund your money in full the same day that we receive the item.
Feeling guilty about trying something and returning it?
This is business as usual for us, so go ahead and try it. Far better than the sentiments we hear too often: "I so regret not buying it and now it is gone. I have looked for years since and cannot find another!"
Modified or Altered Items & Ring Sizings
Modified, damaged or altered items will not be accepted for return. However, if The Three Graces undertakes any alteration of the jewelry on your behalf (for example, ring sizing), refunds may be possible taken on a case by case basis. Some are available for refund, others for a store credit good indefinitely. You may wish to consult with us prior to the alteration.
What Comes with Your Purchase
Every purchase comes with a guarantee of authenticity / invoice stating the pertinent facts about the item(s) purchased and may include materials, metals, metal fineness (karat, sterling, etc.), stones, weights, colors, sizes, dates and country of origin, if known. Each purchase also comes in an elegant fabric gift box with ribbon ready for gift giving.
All items in our collections are guaranteed as stated - including the condition and period of manufacture or creation, the materials, stones, diamond and other pertinent facts. We sell no reproduction jewelry meant to fool. In our detailed descriptions we clearly state the dates of creation. We strive to have each client delighted with every purchase and do our utmost to achieve that end.
We employ GIA and industry standard methodology to test precious and semi-precious gemstones, diamonds and metals to ensure we accurately disclose in our descriptions what we present to you in our collections. Our impressive gemological laboratory includes 10x and 20x loupes, a microscope, an electronic refractometer, standard refractometer, an electronic gem tester for thermoconductivity, Chelsea filters, UV light testing equipment, and diamond and Moissanite testers and we utilize other evaluations and tests appropriate for material identification. For metals we choose the industry standard acid testing method. We also work in conjunction with other gemologists and with gemological laboratories for certificates for gemstones and diamonds where appropriate.
Our owner and president is a renowned and recognized authority on identifying antique and period jewelry. A frequent lecturer, she is a regular speaker at the annual Antique Jewelry & Art Conference in New York and has lectured for the prestigious GIA (Gemological Institute of America). Spending over 30 years in the field of antique and period jewelry, she maintains a vast library of books and resources on the history of jewelry and gemology. She serves as a consultant to other dealers and historians and several of The Three Graces' offerings have been purchased or exhibited in museums in the U.S.
By their very nature antique and estate jewelry exhibit wear appropriate to age. This is expected and desired as part of the history and fact of age. Items which are in pristine condition are often newly made in the style of an older piece. Condition is noted in our detailed description and you are always welcome to contact us with questions or further information.
Due to the nature of antique, estate and vintage jewelry and unless otherwise noted, all diamond and gemstone weights, colors and clarity grades where stated in our descriptions, are determined in mounting and thus approximate. Actual weights, colors and clarity grades can vary if removed from their mountings.
Laboratory gemological certificates are provided on some items, particularly those with larger diamonds and gemstones. It is clearly stated whether stones were removed. Please remember that grading is not an exact science; it is an opinion, no matter how experienced the grader. Every stone is different, every diamond unique. Different graders, laboratories and appraisers also may vary in their determinations.
In addition, please note that colored stones, pearls and other gemstones may have been treated to enhance color, stability or clarity. However, enhancements are not always detectable.
We do our utmost to accurately date our jewelry although actual dating may vary. Styles lingered and persisted. Our expertise is in identifying and dating antique and period jewelry using a variety of techniques, testing and observation. These include metal smithing techniques, stones and stone settings, faceting styles and techniques, construction, wear, aesthetics, materials and more and placed within the context of jewelry history. Read more about how we date antique jewelry.
Additional Note: The Three Graces reserves the right to make changes to its policies at any time. Please review these policies on a regular basis.