FAQs
Payment Methods
Guarantee
Returns
Shipping
Sizing Rings
About The Website
Client Comments
FREQUENTLY ASKED QUESTIONS (FAQs)
ORDERS
How can I check the status of my purchase?
Sign in to check the status. Or, email or telephone us Monday through Friday 9:00 am - 6:00 pm Eastern or 10 am to 5 pm Saturday and Sunday to get your current information. You will also receive a tracking number via email when your item(s) ships. Check your SPAM folder!
How can I change or cancel my order?
Contact us by email or telephone asap if you wish to cancel or change your order. Cancel any time before your item has been shipped. Once shipped, return the item within three (3) days of receipt or within your requested extended return period.
Is my credit card charged when I place my order?
For credit card purchases online, your card is only authorized. When shipping, that charge is processed and appears on your statement. Your card is charged usually within 24 hours for ring sizings and alterations to an item on your behalf.
Do you charge sales tax?
Sales tax of 7.25 % is assessed only when the item is shipping to an address in the state of Texas.
Do you gift wrap?
All of our jewelry comes in a beautiful ribbon-tied gift box.
Can you enclose a gift card?
Upon request, a handwritten card will be enclosed.
Whom do I contact with questions about my order?
If you have any questions or need further information, please don’t hesitate to contact us at (877) 449-0090 or via email.
SHIPPING
How can I track my order?
Our preferred carriers are UPS, USPS, & Federal Express. You will receive an email with your tracking number; if not, please contact us.
Can I get my order by overnight delivery?
Choose overnight delivery during the order process. Contact us for morning or Saturday deliveries.
Can you ship to an address other than the billing address?
Yes, as long as there is an adult over the age of 18 to sign and accept delivery. For your security, you may be contacted to verify purchase details.
Do I have to be home when my order is delivered?
YES. Our insurance requires a signature to leave the package. Orders shipped via USPS may be held at the post office; FedEx held at official locations. Please contact us for alternate methods.
Do you ship outside the United States?
Yes, we ship FREE worldwide daily M-F to many countries within Europe and Asia. Please contact us for details on your particular country.
What type of taxes or duty will there be on my overseas order?
In most countries, no duty applies to antiques over 100 years old. However, local sales tax may apply to imported goods. Check your home country's website or customs office for rates. Contact us for exact fees and taxes.
REPAIRS & RING SIZING
Do you size rings?
Yes! Any ring can be sized; just choose the desired size from the drop-down, then hit the purchase now button.
What is the cost?
For any size, the cost is $65.
What if I need a repair on jewelry that I did not purchase from The Three Graces?
Our apologies, but only jewelry purchased from The Three Graces can be repaired.
GUARANTEE, RETURNS & CREDIT
What if I just don’t like the item once I receive it?
It is our wish for you to be delighted with every purchase. If you are not, you may return the item in its original state within three (5) days of its receipt. Returns are accepted without hesitation and for any reason whatsoever. In the rare case an item is damaged during shipping, please save all packaging and contact us immediately.
How do I return an item?
Please immediately notify us and return the item in its original condition within three (3) days of receipt. Contact us for your return label and instructions.
How do I know if my purchase is genuine?
We represent only authentic period jewelry and each item is clearly dated in its description. A certificate of authenticity is included with each item purchased and states the circa date, its origin if known with certainty, metals, gems and other pertinent facts. We guarantee that the item is as stated. Please read the Guarantee section for additional information.
GENERAL INFORMATION
How often do you add items to the website?
We add new items often, so check daily or weekly! Checking the website frequently or each day is the best way to keep up with our ever-changing offerings.
Something I want is sold; can you obtain another?
Everything on the website that is an antique, vintage or estate is essentially one-of-a-kind. However, do contact us and let us know what item(s) interest you. Include the item number. We are happy to try to find something similar or custom-make something.
I cannot find an item that I saw recently; where is it?
Items change page and location daily. Please use the search tool at the top right of the page. Also, if sold, we do not list every item we sell in our sold archives, as there are just too many. If you cannot find the item, it is most likely sold. You are welcome to email us to inquire to be sure.
What are your business hours?
We are open for business seven days a week, Monday through Friday, 9:00 am to 6:00 pm Eastern, and 10 am to 5 pm Saturday and Sunday. We are open most of the year except for major holidays like Thanksgiving, Christmas Day, and New Year's Day.
Do you have a personal shopper available?
Just let us know what are your tastes and preferences. We’re delighted to assist you with your wish list or help in choosing a gift.
Can an item be engraved?
We can have most items engraved to your specifications (if the design and jewelry allow).
How can I receive a catalogue?
Our collections change so rapidly that our catalogue is our website. We are happy to send you photos of select pieces; however, due to our fast, ever-changing inventory, we do not publish a print catalog.
Where is your shop located?
Our entire philosophy is based on presenting our collections through our website and through antique shows across the country, at trunk shows and at private viewings. We do not maintain a physical shop.
How do I know something on your website is the age or origin you say it is?
Our specialty is antique jewelry and we are knowledgeable about most all periods of jewelry. The owner and resident expert, Lisa Stockhammer-Mial, is the only buyer and is also the authenticator of each piece of jewelry. Each offering is double-checked for authenticity.
Our mission is to ensure accuracy through years to study, research in the marketplace, ongoing education, classes and consultation. Identification is based upon varying construction techniques, materials, gems, mounts, styles, and motifs.
See the section, About the Owner.
PRIVACY & SECURITY
Do you sell your mailing or e-mail lists?
We consider your privacy essential. We do not sell, rent, or disclose to any entity outside of The Three Graces (except to process your purchase) our clients’ names, addresses, email addresses, or personal information of any kind.
How do you keep my credit card information safe?
Your security is very important to us. We use ALL the appropriate security measures available to protect the information you give us. When you order online, all credit card data is fully encrypted and is handled with the utmost confidentiality.